If you need information about the DSP in Easy English try DSP and Me.

For Health Professionals

Medical evidence is the most important part of a DSP application, but providing it can be time consuming for health professionals. This page provides an outline of what to include in your medical report or letter to best help your patient access adequate income support.

What is the role of health professionals in DSP applications?

The Disability Support Pension (DSP) is an income support payment for people who cannot work due to long term injury, illness or disability. Many people living with disability find themselves stuck on JobSeeker Payment, required to look for work and participate in activities which aggravate their health conditions, and unable to afford the extra expenses living with disability creates. Access to the DSP – which has a higher rate and is not conditional on looking for work – is often a significant improvement to the quality of life for these people. As you may know, showing you are eligible for the DSP is challenging.

Getting the right medical evidence from health professionals is critical to successful applications. You are an expert in your patient’s health. Your evidence will likely be the difference between success and rejection.

DSP applications require supporting evidence from appropriately qualified health professionals. Some conditions/impairments have specific requirements around who can provide evidence. These are:

  • Mental health conditions must be diagnosed by a clinical psychologist or a psychiatrist.
  • Intellectual conditions must be diagnosed by a psychologist.
  • Hearing and ear conditions must be diagnosed by an audiologist or an ear, nose and throat (‘ENT’) specialist.
  • Vision and eye conditions must be diagnosed by an ophthalmologist.

Medical Evidence should include

Medical evidence for DSP applications is typically in the form of a letter or report with any other relevant documents attached.

Addressing the criteria Centrelink uses to assess DSP claims directly is the best way to ensure your evidence is not misinterpreted, and the best way to show your client is eligible.

Your letter should ideally:

  • State whether the condition/s are fully diagnosed
    • What are the condition/s?
    • When were the condition/s diagnosed?
    • Who diagnosed the condition/s?
  • State whether the conditions are fully treated and fully stabilised
    • What treatment has been undertaken?
    • Is further treatment planned?
    • Are there available treatments that have not been undertaken? If so, why? (e.g. the treatment is too expensive or too risky.)
    • Are the condition/s likely to improve with or without further treatment?
  • Assess the level of impairment against the impairment tables by scoring at least 20 points across the tables.
    • The best evidence addresses the criteria from the Impairment Tables directly.
    • If you do not feel comfortable using the Impairment Tables, instead state what the patient’s condition/s prevent them from doing in their day to day life.
  • Include your opinion on the patient’s work capacity
    • How many hours a week can they work?
    • Is this less than 15 hours?
  • Attach any other supporting medical documents (such as scans, medications lists, other specialist reports etc).

Example letter

We have created an example letter template to guide you through the key criteria. This letter can be used by any health professional to help provide evidence for a DSP application or appeal.

Download Word document letter template

Download PDF letter template


Assessing impairment against the tables

The DSP legislation includes 15 Tables covering different areas of functional impairment. To be eligible for the DSP, the patient must have 20 points under these Tables. That could be a 20 points under a single table, or 20 points in total across multiple tables.

The following steps guide you through using the Tables to assess functional Impairment:

1) Select the relevant tables for the impairments.
Tables should be selected based on functional impact; what your patient can and cannot do. You may use more than one table. e.g. If your patient has multiple conditions or a single condition that causes multiple impairments.

2) Identify the ‘point’ level based on the criteria within the table.
There are four levels of impairment severity ratings for each table: mild (5 points), moderate (10 points), severe (20 points), and extreme (30 points).

3) Explain in your letter or report why you have chosen that impairment table/s, with reference to the descriptors and examples.
Using the language of the tables will help ensure your evidence is not misinterpreted by decision makers without a background in health or medicine.

The links below will take you to the impairment table legislation to make your assessment against:


FAQs for health professionals


Further support and resources

Read our FAQs for health professionals

Call our Worker Help Line
If you are a support worker or health professional assisting a client with a DSP issue, you can contact SSRV using the Worker Help Line. The Worker Help Line is available on 03 9481 0655.

The Worker Help Line operates Monday to Thursday, between 9:00am and 5:00pm.

The Worker Help Line will provide you with information and advice about your client’s situation. If your client is eligible for other services, the Worker Help Line will let you know.

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Has this page helped you better understand how to create medical evidence?

Social Security Rights Victoria respectfully acknowledges the traditional custodians of the Aboriginal nations within Victoria where our work takes place. We pay our respects to Elders both past and present.

This website is supported by funding from the Victorian Legal Services Board and Commissioner under the Victorian Legal Services Board Grants Program. Copyright © 2020, SSRV. All rights reserved.